KUMA DATA - Terms, Conditions and policies

PAGE 1 — FAIR USAGE POLICY
(KUMA Internet)

Effective date: 01/02/2026

KUMA Internet is designed to provide unlimited data for normal home, mobile, and business use without fixed data caps.

We do not impose hard monthly data limits, and most customers will never encounter any restrictions.

What “unlimited” means

  • No fixed data allowance

  • No automatic speed throttling for typical use

  • Designed for everyday internet activities including browsing, streaming, video calls, remote work, and general business use

Fair usage principles
To protect network performance for all customers, we operate a fair usage policy. This exists to prevent a very small number of users from degrading service quality for others.

Usage that may trigger review includes (but is not limited to):

  • Sustained, unusually high data usage far beyond normal consumer or small business patterns

  • Continuous automated traffic generation

  • Use of the service for resale or redistribution

  • Network abuse, including activities that breach UK law or network operator policies

What happens if usage is reviewed
If usage appears abnormal or excessive, we may:

  • Contact you to understand your usage requirements

  • Apply temporary traffic management measures

  • In rare cases, suspend or restrict the service

We will always aim to contact you before taking action, except where immediate action is required to protect the network.

What we do not do

  • We do not impose surprise data caps

  • We do not throttle typical streaming or working-from-home use

  • We do not charge overage fees

If you have questions about your usage or suitability, please contact us before subscribing.

PAGE 2 — ROAMING POLICY

KUMA Internet is primarily designed for use within the United Kingdom and has a 35GB per month EU roaming limit set in each account 

UK usage
Unlimited data applies within the UK, subject to our Fair Usage Policy.

EU roaming
EU roaming capped at 35GB/month

  • EU roaming is not guaranteed and may be restricted, throttled, or unavailable depending on your location and usage pattern.

Non-EU roaming
Use outside the UK and EU is not supported unless explicitly stated.

Important notes

  • Roaming performance can vary significantly

  • Roaming may be suspended to prevent unexpected usage or abuse

  • Always check roaming availability before travel

If roaming is important to you, contact us before relying on the service outside the UK.

PAGE 3 — PRIVACY POLICY

KUMA Internet is operated by KUMA Limited.

We take your privacy seriously and process personal data in accordance with UK GDPR and applicable data protection laws.

What data we collect
We may collect and process:

  • Name, address, email, and contact details

  • Billing and payment information

  • Subscription and order details

  • SIM identifiers (such as ICCID or mobile number)

  • Service status and usage metadata (not content)

We do not monitor the content of your internet traffic.

How we use your data
Your data is used to:

  • Provide and manage your internet service

  • Activate, suspend, or restore connectivity

  • Process payments and subscriptions

  • Provide customer support

  • Meet legal and regulatory obligations

Data sharing
We may share limited data with:

  • Network and connectivity partners (to deliver the service)

  • Payment providers

  • IT and support service providers

We never sell your personal data.

Data retention
We retain data only as long as necessary to provide the service and meet legal obligations.

Your rights
You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion where legally permitted

  • Object to certain processing

Contact us to exercise your rights.

PAGE 4 — TERMS & CONDITIONS
(KUMA Internet Subscription)

These terms apply to KUMA Internet subscriptions.

Service description
KUMA Internet provides mobile-network-based internet access delivered through a compatible KUMA router with a subscription plan.

Contract length

  • Subscriptions operate on a 30-day rolling basis

  • There is no long-term commitment

  • Your subscription renews automatically each month unless cancelled

Billing

  • Payment is taken monthly in advance

  • The first payment is taken at checkout

  • Failed payments may result in service suspension

Cancellation

  • "To cancel, follow the steps here.  Cancellations take effect at the end of your current billing period."

Service suspension
We may suspend the service if:

  • Payment fails and remains unpaid after retries

  • The service is misused or abused

  • Required by law or network operators

Equipment

  • Routers remain your property unless otherwise stated

  • SIMs remain the property of the network provider

No guarantee of speed
Mobile internet speeds vary based on location, signal strength, network load, and device capability. We do not guarantee minimum or maximum speeds.

PAGE 5 — COVERAGE & SPEED DISCLAIMER

KUMA Internet operates over O2 mobile networks.

Coverage
Coverage depends on:

  • Location

  • Network availability

  • Local signal conditions

We strongly recommend checking coverage before purchasing.

Speeds
Actual speeds may vary due to:

  • Network congestion

  • Time of day

  • Building materials

  • Distance from mobile masts

Speeds are not guaranteed and may differ from advertised or expected performance.

PAGE 6 — CANCELLATION & REFUNDS

Cooling-off period
If you purchase online, you may have statutory cancellation rights. However, once a digital service has been activated and used, certain rights may be limited.

Subscriptions

  • Subscriptions are billed monthly

  • Cancelling stops future renewals

  • Current billing periods are not refunded

Hardware returns
Hardware returns are subject to our hardware returns policy and are separate from subscription billing.

PAGE 7 — SIM TERMS & OWNERSHIP

SIM ownership
SIM cards remain the property of the network provider.

Usage restrictions
SIMs are provided for use with KUMA Internet services and compatible equipment only.

Prohibited actions

  • Resale or redistribution

  • Use in unsupported devices (unless permitted)

  • Network abuse or unlawful activity

SIMs may be suspended or deactivated if terms are breached.

PAGE 8 — COMPLAINTS & SUPPORT

If you have a complaint or need support:

  • Contact us via email or the support page

  • We aim to respond within 1 working day

  • We will work to resolve issues fairly and promptly

If a dispute cannot be resolved, you may have the right to escalate under applicable consumer protection frameworks.