KUMA DATA - Terms, Conditions and policies

PAGE 1 — FAIR USAGE POLICY
(KUMA Internet)

Effective date: 02/09/2026

KUMA Internet is designed to provide unlimited data for normal home, mobile, and business use without fixed data caps.

We do not impose hard monthly data limits, and most customers will never encounter any restrictions.

What "unlimited" means

  • No fixed data allowance
  • No automatic speed throttling for typical use
  • Designed for everyday internet activities including browsing, streaming, video calls, remote work, and general business use

Fair usage principles
To protect network performance for all customers, we operate a fair usage policy. This exists to prevent a very small number of users from degrading service quality for others.

Domestic data usage
If your domestic (UK) data usage exceeds 650GB in a calendar month, this may be considered non-permitted use of the network. If this happens, we may ask you to move to an alternative tariff, or ask you to limit your usage, in order to remain within fair usage terms.

Even where usage stays within 650GB, customers who consistently use very high volumes of data every month may still be contacted and asked to change tariff or limit usage, to protect network performance for other customers.

Usage that may trigger review includes (but is not limited to):

  • Sustained, unusually high data usage far beyond normal consumer or small business patterns, including usage consistently at or approaching 650GB per month
  • Continuous automated traffic generation
  • Use of the service for resale or redistribution
  • Network abuse, including activities that breach UK law or network operator policies

What happens if usage is reviewed
If usage appears abnormal or excessive, we may:

  • Contact you to understand your usage requirements
  • Ask you to move to an alternative tariff, or limit your usage
  • Apply temporary traffic management measures
  • In rare cases, suspend or restrict the service

We will always aim to contact you before taking action, except where immediate action is required to protect the network.

What we do not do

  • We do not impose surprise data caps
  • We do not throttle typical streaming or working-from-home use
  • We do not charge overage fees

Additional terms
Our fair usage policy operates alongside the fair usage terms of the mobile network the SIM operates on. Additional fair usage terms may apply — see: https://www.o2.co.uk/termsandconditions/business/business-fair-usage-policy-2017

If you have questions about your usage or suitability, please contact us before subscribing.

PAGE 2 — ROAMING POLICY

KUMA Internet is primarily designed for use within the United Kingdom.

UK usage
Unlimited data applies within the UK, subject to our Fair Usage Policy above.

EU roaming
EU roaming is capped at 35GB per month, as set on each account.

  • EU roaming is not guaranteed and may be restricted, throttled, or unavailable depending on your location and usage pattern.
  • Roaming services are intended for periodic travel while temporarily outside the UK, and are not intended for use on a semi-permanent or permanent basis while roaming.
  • If you roam within the Europe Zone for 60 or more days in any four-month period, this is likely to be considered unfair use of the network, separately from and in addition to our own 35GB/month cap, and your roaming service may be restricted as a result.

Non-EU roaming
Use outside the UK and EU is not supported unless explicitly stated.

Important notes

  • Roaming performance can vary significantly
  • Roaming may be suspended to prevent unexpected usage or abuse
  • Always check roaming availability and any applicable limits before travel

Additional terms
Additional roaming fair usage terms set by the mobile network may apply — see: https://www.o2.co.uk/termsandconditions/business/business-fair-usage-policy-2017

If roaming is important to you, contact us before relying on the service outside the UK.