KUMA DATA – Frequently Asked Questions
KUMA DATA is our unlimited mobile data service designed to work seamlessly with KUMA routers.
It’s a monthly, rolling subscription that gives you simple, reliable internet without long-term contracts.
No.
Our routers support any UK SIM – or use KUMA DATA, ready to activate in minutes. Unlimited data. Monthly, no long contracts.
You are free to use your own SIM if you prefer.
KUMA DATA runs on the O2 network in the UK.
Coverage and speeds depend on your location and signal strength.
Yes, the plan includes unlimited data for normal everyday internet use such as:
- Browsing
- Streaming
- Video calls
- Remote working
Like all UK mobile networks, usage is subject to network terms and fair use policies.
No long-term contracts.
KUMA DATA is a monthly, rolling subscription. You can cancel at any time, and your service will continue until the end of your current billing period.
If your router includes a KUMA DATA SIM:
- Power on your router
- Scan the QR code inside the box
- Complete checkout
- Your SIM activates automatically
Activation usually completes within 20 minutes.
Billing starts when you complete checkout and activate your subscription.
Your subscription renews monthly until cancelled. Cancel any time, no penalties, no notice period.
If a renewal payment fails, you will be prompted to update your payment method by email
If payment is not completed within the retry period, your service may be temporarily suspended. Once payment succeeds, the service restores automatically.
If a payment fails or you need to change your card details:
- Log in to your KUMA account
- Open your active KUMA DATA subscription
- Select “Update payment method”
- Enter your new card details
- Save changes
If your service was temporarily suspended due to a failed payment, it will automatically restore once the payment is successful.
Yes.
You can cancel your subscription at any time from your account. Your service will continue until the end of the current billing period, and you will not be charged again.
You can cancel your KUMA DATA subscription at any time.
To cancel:
- Log in to your KUMA account
- Open your active subscription
- Select “Cancel subscription”
- Confirm cancellation
Your service will continue until the end of your current billing period. You will not be charged again after cancellation.
When you cancel your KUMA DATA subscription:
- Your service remains active until the end of your current billing period
- You will not be charged again
- The SIM will deactivate at the end of that billing period
You can reactivate at any time by starting a new subscription.
At launch, we support cancellation rather than pause. You can cancel and reactivate when needed.
KUMA DATA is designed for use in compatible routers and data devices.
It is not intended for use in mobile phones.
Speeds depend on:
- Location
- Network coverage
- Signal strength
- Network demand
As with all mobile networks, speeds are not guaranteed.
KUMA DATA is a UK-based service and is designed primarily for use within the UK. There is, however, a generous 35GB per month of fair-use roaming in the EU, included with every month of UK data
That’s absolutely fine.
Our routers support any UK SIM – or use KUMA DATA, ready to activate in minutes. Unlimited data. Monthly, no long contracts.
For help with activation, billing, or technical support, contact our customer service team via the Contact page on our website.