• Convenience - The main benefit of the CONNECT 5G vs your phone is that frees up your phone for your use, when you want to use it. You have internet at home right? You would never consider tethering your phone in the house, the caravan is the same. If you pop out to the shops or the beach, the people left in the caravan will be without internet. 
• Signal- It will generally be better with the CONNECT 5G and your phone will be in your pocket, not stuck to the inside of a window!
• Reception - Our kit does not claim to be faster than a phone in a strong signal area, phones too are designed for high speed streaming, but it does give you the freedom to tether 32 devices plus all the other features you get with a dedicated router. Also, as soon as you are in a medium or weak signal area, the CONNECT 5G antennas will pick up a signal much better than any phone can - increasing speed both up and down.

Choose CONNECT 5G. No external antennas. Simple and effective

Choose PRO for an omni-directional external roof mount, 5dBi gain 'puck' antenna - perfect for motorhomes, caravans etc if you don't mind drilling a hole in the roof. 

Choose PLAY for the ultimate directional indoor antenna. Suction mount to any smooth surface, desk, window etc. Perfect for garden offices, students, AirBnB, home, (caravan or motorhome if you don't want to drill)

Choose E-Zi for the ultimate, high-gain, external, directional antenna. Pole mount, super high power. Ideal in weak signal areas. Takes 4-5 minutes to locate the nearest tower and set-up. 

Whichever antenna option you chose, KUMA will get you connected

Quick Checks:

1. Make sure the antennas are connected correctly, and if you have an external antenna that they are connected to the EXT ANT ports shown on the top of the router.
2. Ensure the SIM has funds and is inserted before you power on the device.
3. If you have no 5G light, there is an issue with the SIM. Is the SIM registered or activated with the provider? Check the SIM card in a mobile phone or other device to ensure it is working

You will need to turn off the CONNECT 5G router, put the SIM card in a cell phone and disable the pin function. Then put the SIM back in the CONNECT 5G and turn it back on.

These lights should be flashing, this shows that the router is transmitting data.

( Please note the lights are blue)

The device name (SSID) is on the back of the router- the WiFi Key is the password to the router.

Once connected, to access the configuration pages of the router, enter 192.168.188.1 in the address bar of your browser.

The default User name and Password is: admin.

• Connect to the KUMA CONNECT 5G and enter 192.168.188.1 in the browser address bar to enter the configuration area of the router.
• Enter the default password: admin
• Click - LAN Setting> WiFi Setting >2.4G WiFi Setting> Base Setting, enter the new router name you want to set in the 'SSID' input box. Click the "Apply" button to confirm the setting.

Please note after changing these settings your Wi-Fi connection will be disconnected.

Reconnect to the new Wi-Fi name you set (check other devices that may need reconnecting to the new SSID).

This is not possible as it would lead to data loss. The cable is the optimum length to avoid this. However, the router can be located anywhere - you do not need to keep the router nearby as it is WiFi.

You can simply insert any SIM (Auto APN) into the KUMA CONNECT 5G Router. It is unlocked to all sims. You can buy a Data SIM from any provider then insert into the SIM slot on the right hand side of the router.
If you need help, we're here on Chat, email or phone.

You would need to check this with the SIM provider. Most have a solution.

• Connect to the KUMA CONNECT 4G and enter 192.168.188.1 in the browser address bar to enter the configuration area of the router.
• Enter the default password: admin
• Click - LAN Setting > Wi Fi Setting >2.4G setting OR 5.8G setting, Base Setting - Toggle Wireless Radio Switch to enable On or OFF.
• Click the "Apply" button to confirm the setting.

The KUMA CONNECT 5G includes a DC Adapter (Input voltage: 12V, max 1A), it consumes around 0.25A on 12v DC when running. The device must be powered by KUMA power supplies, use of modified or non-KUMA power supplies will invalidate the warranty.

The device must be powered by a KUMA power supply. Our power supply has built-in regulation. Using modified or non-KUMA power supplies will invalidate the warranty.

No. This port is only for use by KUMA Engineers.

Regarding making calls, this is not something the device can do. However, you should be able to make data calls once you connect your cell phone to the device’s WiFi, using apps like WhatsApp, Messenger, Skype, etc.

It can be configured to use a VPN and uses the worldwide standard L2TP, L2TP+ IPSec OR WireGuard protocol.

In weak signal areas, with our KUMA antenna set correctly, the signal will be increased significantly and the upload and download speeds will improve.

If you need any further advice please feel free to ask.

[NOTE: The main point is that our device will improve the data connection. It does not improve the standard cell phone signal, only the data]

Our device has long range 2.4 GHz WiFi transmission with a sim slot and upgraded 5G antenna. When it comes to the range of the WiFi outdoors, this will depend on the conditions and line of sight i.e. if there are any buildings in the way, as this will disrupt the signal- as it would a home router. The router part - which transmits the WiFi - cannot be used outdoors, only the KUMA PRO or E-Zi antenna are designed to go outdoors. WiFi coverage is the same as a standard router, about 80m outdoors .

Our device has 1 x LAN port running at 10/1000mbps

No, the device does not support hot-swapping SIM cards. Please turn the power off before changing the SIM card.

Please contact us at https://kuma-products.com/pages/contact-us with a description of your query and the device you have.
Please also leave a contact number so we can call you if necessary.